Thursday, November 01, 2012

SEPTA Credit for Service Disruption

from our friends at SEPTA:

SEPTA is offering credits to weekly and monthly pass-holders impacted by the service suspension during Hurricane Sandy.

Starting Monday, customers can receive a credit when they turn in their current passes – for the week of October 29th and the month of October – and purchase a future weekly or monthly pass. The credits will cover the two days service was disrupted – Monday, October 29th and Tuesday, October 30th.

Weekly customers can put their credit toward a pass purchase for any week in November, through the week of November 26th. Monthly passes will be credited through January 2013. The transaction will take place at locations where customers normally purchase their weekly and monthly passes. Customers can simply turn in their passes, and have the following amounts deducted from their new purchase:

Weekly Passes
 Weekly TransPass: $6.50
 Weekly Zone 1 Pass: $7.00
 Weekly Zone 2 Pass: $10.00
 Weekly Zone 3 Pass: $12.00
 Weekly Zone 4 Pass: $13.75
 Weekly Anywhere Pass: $15.25

Monthly Passes
 Monthly TransPass: $5.50
 Monthly Zone 1 Pass: $6.00
 Monthly Zone 2 Pass: $8.25
 Monthly Zone 3 Pass: $10.00
 Monthly Zone 4 Pass: $11.50
 Monthly Anywhere Pass: $12.50
 Monthly Cross County Pass: $6.75
 Monthly Intermediate Pass: $5.00

In addition, SEPTA riders who receive their passes through employer or pre-tax programs can submit their passes by mail to the below address to receive a refund. All refund requests will be processed within six weeks. Please mail SEPTA at:
SEPTA Refunds
1234 Market Street, 9th Floor
Philadelphia, PA 19107

SEPTA suspended service at 12:30 a.m. Monday, ahead of the severe weather Sandy brought to the Philadelphia region. This helped ensure public safety, and allowed SEPTA to get to work quickly on restoring service by making repairs and clearing debris from tracks.

Service on subways, buses and trolleys resumed at noon on Tuesday, with Regional Rail following for the start of service on Wednesday morning.

“Suspending our service in the face of an unprecedented storm like Sandy was in the best interest of the safety of our customers and employees,” said SEPTA General Manager Joseph M. Casey. “It also helped us protect our vehicles and infrastructure, which put us in position to restore service as soon as possible after the storm.”

For more information, visit

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